You’re happily browsing on the Interwebs and all of a sudden, this box pops up. Do you want to install the new version of Adobe Flash? Why, yes, you do! Adobe Flash is a plugin that enables you to see certain content on the Web, like animations, videos, and other cool stuff.
Many of our customers come in with their computers wondering what to do with the Adobe prompts, or lose the installation during the process, so we’re going to break it down for you right here in this blog segment. (It just so happens there’s an update available today, so we’re using screenshots from today’s install process. How ‘bout that for timeliness?)
The first window that pops up out of nowhere is the notification that an update is available. Sometimes, however, you’ll attempt to see some content that requires Flash Player, and Adobe will show you a window that says your Flash Player is out of date. This is the same process, just a different message. The actions you take will be the same.
Adobe’s windows are pretty distinctive, so you can be sure this is an Adobe product. Go ahead and click Install:
Permission & Preparation
Adobe will then prompt you with the following window:
You want to make sure you check that agreement box, or the Install button won’t become active and you won’t be able to continue. Once you check that box, you’ll see the Install button become active.
Now you can click the Install button; you’ll see this window:
Adobe is asking for your permission to install something on your computer. This requires your user name and login password, which is the same one you use to log in to your computer or install software updates, also known as your Admin password. Go ahead and enter your admin name and password, and click OK.
You’ll probably see this window next:
Now, the reason this window came up is because you were, after all, surfing the Web when Adobe popped its head in, which means you have at least one browser open (browser being Safari, Firefox, Chrome, etc.). Adobe needs you to quit these before it can continue. Go ahead and click Force Close All if you have several things open, or simply go to the items in the list, quit them, and click Retry. Either way will work just fine.
Once you’ve done that, Adobe can continue the installation…
…after you pinky swear that it really is absolutely positively okay for them to install. They’re so polite!
Go ahead and fill out the same info, your admin name and password, and click OK. Again.
What you’ll see next is the familiar installation task bar, a la Adobe style:
[desktop background not included]
[hear the soft waves of the ocean… also not included]
Annnnnnd, you’re done!
NOW you’re done! As you can see, Adobe has ticked by default: “Allow Adobe to install updates (recommended)” and that’s what we recommend you leave ticked as well. Just click done, and you are free to resume your wiley Web ways, my friends!